Support
Support
We are here for you!
If something doesn´t work as you would like it, we are of course always available for you. Do you have a question or are yout at loss? We are happy to help you quickly and competently!
Our support team is at your disposal for any questions you may have!
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TeamViewer
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Support-Formular
Please fill out the form and answer the questions. Support requests can be resolved even faster and more efficiently. Thank you!
Qlik Sense Support
Qlik View Support
INFORMATION
The following parameters are defined and agreed for a service level agreement:
| ✓ Contact person | ✓ Processing time |
| ✓ Reachability | ✓ Scope of services |
| ✓ Response time | ✓ Settlements |
| ✓ Contract term |
(SLA)
Service Level Agreement
We accompany you individually throughout the process of Business Intelligence Introduction. With the release of applications and training for users, Ad-Hoc analytics and reports evolved into a strategic tool in the enterprise, starting a lifecycle that relies on stable, end-to-end availability while constantly changing.
In order to support you optimally, we offer you a Service Level Agreement. They will be included in our Service Management Organization (SMO), which is responsible for receiving, logging and coordinating support requests.
In addition to our standard package, we also gladly offer you an individual package as part of the SLA. Contact us!
opening hours
- Mon - Thu
- -
- Friday
- -
- Sat - Sun
- Closed
Public holidays
01. January 2026
06. January 2026
06. April 2026
01. May 2026
14. May 2026
25. May 2026
04. June 2026
08. September 2026
26. Oktober 2026
08. December 2026
25. December 2026
01. January 2027
06. January 2027
